Fekete Bernadett Alexandra (2025) Accounts Payable Automation in Practice: A Case Study of Medius System Implementation. ['eprint_fieldopt_faculty_mük' not defined].
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Absztrakt (kivonat)
This research investigates the practical challenges of implementing financial process automation in multinational organizations. As companies increasingly adopt artificial intelligence-powered automation systems to streamline accounts payable operations, significant gaps often emerge between vendor promises and actual organizational results. This study examines the implementation of Medius, a cloud-based accounts payable automation platform, within a multinational manufacturing company operating across five European countries. Using a sequential explanatory mixed methods approach, the research analyzes 18 months of operational data covering 116,840 invoices alongside semi-structured interviews with three key stakeholders. The central research questions explore what technical and organizational limitations prevent expected automation effectiveness, their underlying causes, and potential improvements. Findings reveal persistent automation ceilings, only 47% of invoices achieved automated verification and merely 10% completed touchless processing from receipt to payment, far below the system's theoretical capabilities. Technical barriers include optical character recognition failures that prevent machine learning improvements, integration incompatibilities between modern automation platforms and legacy enterprise resource planning systems, and incomplete implementation of available features. Organizational limitations encompass lack of process standardization across countries, reactive workforce planning causing sustained capacity pressure, low purchase order coverage limiting automation potential, and inadequate change management during geographic expansions. The research demonstrates that financial automation success requires simultaneous technical and organizational transformation. Technology alone cannot deliver expected value without comprehensive process standardization, stakeholder engagement, and human-centered change management. These findings provide actionable guidance for organizations planning similar implementations and contribute to broader understanding of digital transformation challenges in financial operations.
Intézmény
Budapesti Gazdasági Egyetem
Kar
['eprint_fieldopt_faculty_mük' not defined]
Tudományterület/tudományág
NEM RÉSZLETEZETT
Szak
| Mű típusa: | diplomadolgozat (NEM RÉSZLETEZETT) |
|---|---|
| Kulcsszavak: | Accounts Payable Automation, Change Management, digital transformation, Implementation Challenges, robotic process automation |
| SWORD Depositor: | User Archive |
| Felhasználói azonosító szám (ID): | User Archive |
| Rekord készítés dátuma: | 2026. Júl. 09. 11:43 |
| Utolsó módosítás: | 2026. Júl. 09. 11:43 |
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