Title: The logistical analysis of the experience of building the courier network in Hungary among the last-mile delivery methods and the exploration of parcel locker future possibilities, conveniences

Kállai Boldizsár Kende (2025) Title: The logistical analysis of the experience of building the courier network in Hungary among the last-mile delivery methods and the exploration of parcel locker future possibilities, conveniences. Kereskedelmi, Vendéglátóipari és Idegenforgalmi Kar.

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Absztrakt (kivonat)

The rapid expansion of parcel‑locker networks has transformed last‑mile delivery logistics in Hungary, offering a flexible, cost‑effective, and sustainable alternative to traditional door‑to‑door services. This thesis provides a comprehensive logistical analysis of the design, implementation, and operation of parcel‑locker systems—focusing on the Hungarian market and the experience of GLS Hungary—while exploring future possibilities and user conveniences. Chapter 1 introduces the background and context, framing parcel lockers as a response to the twin pressures of e‑commerce growth and urban congestion. It articulates the research problem: understanding how courier companies plan, implement, and operate locker networks, and how these systems influence efficiency, sustainability, and consumer behavior. Four research questions guide the study, addressing network planning, operational challenges, environmental impact, and customer perceptions. Chapter 2 reviews the literature, tracing the evolution of parcel delivery from horse‑relay couriers and state postal reforms to modern CEP (Courier‑Express‑Parcel) providers. It examines the emergence of automated parcel lockers globally and within Hungary, profiling key operators—Express One, DPD, DHL, Gebrüder Weiss, FoxPost/Packeta, Magyar Posta (MPL), Sameday, AlzaBox, and GLS—and detailing locker site‑selection, installation, maintenance, workflow integration, and performance metrics. This chapter highlights the common operational “DNA” across providers: data‑driven location analytics, standardized compartment sizing, remote monitoring, and integrated reverse‑logistics capabilities. Chapter 3 outlines the methodology: a quantitative survey (target n≈100) conducted via Google Forms, capturing demographic profiles, parcel pickup/drop‑off habits, user preferences, and location‑accessibility considerations. The study employs descriptive statistics and cross‑tabulations to link consumer insights with operational realities, while noting limitations in geographic scope and sample representativeness. Chapter 4 analyzes survey results. Demographically balanced respondents confirm urban adoption trends, with 86 percent regularly using lockers to receive parcels and 81 percent intending increased future use. Preferred siting within 300–600 m of home or work, motivations centered on convenience, speed, and cost, and access modes spanning car, public transit, and walking reveal actionable site‑selection criteria. Operational challenges—parking constraints, maintenance importance, and low drop‑off usage—underscore areas for process refinement. Sustainability benefits, evidenced by user recognition of reduced emissions, validate environmental claims. Chapter 5 concludes by answering each research question: courier companies successfully align locker deployment with consumer mobility patterns and data‑driven catchment models; logistical challenges are mitigated through coordinated site design and remote‑monitoring protocols; lockers deliver measurable efficiency and sustainability gains; and strong consumer satisfaction signals enduring adoption. The chapter discusses theoretical implications for network‑location models and sustainable logistics frameworks, practical recommendations for operators and policymakers, and avenues for future research—such as longitudinal utilization studies, cross‑country comparisons, and UX experiments. Chapter 6 summarizes key findings: Hungary’s locker terminals grew ten‑fold in three years to over 21 000 units, market consolidation placed multinational groups in control of 60 percent of machines, and survey insights defined the critical factors of proximity, flexibility, and reliability driving user adoption. Finally, personal reflections highlight the convergence of operational practices across providers, the spotlight shift from home delivery to lockers since 2019, limitations in rural data coverage, and the researcher’s enhanced expertise in CEP systems. The thesis contributes both to academic understanding of last‑mile innovations and to practical strategies for optimizing parcel‑locker networks in Hungary and beyond.

Intézmény

Budapesti Gazdasági Egyetem

Kar

Kereskedelmi, Vendéglátóipari és Idegenforgalmi Kar

Tanszék

Kereskedelem Tanszék

Tudományterület/tudományág

NEM RÉSZLETEZETT

Szak

Kereskedelem és marketing

Mű típusa:	diplomadolgozat (NEM RÉSZLETEZETT)
Kulcsszavak:	courier, delivery, development, logistics, parcel lockers
SWORD Depositor:	User Archive
Felhasználói azonosító szám (ID):	User Archive
Rekord készítés dátuma:	2026. Ápr. 09. 14:53
Utolsó módosítás:	2026. Ápr. 09. 14:53

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